Electronic Commerce Research Applications †Myassignmenthelp.Com

Question: Discuss About The Electronic Commerce Research Applications? Answer: Introduction Managing a meeting is crucial for a business. Important decisions are taken problems are resolved during the course of a meeting. Clients make their particular problems explicit during the course of a meeting and management through in-depth analysis of the problem and consultation tries to solve the problem by providing their expertise (Chow, 2015). This report will focus on a problem that a client in Brisbane is having in relation to his order. Communication between worker at the Trucking Express and the client from Meat Queensland led to the solution of the problem. It is highly recommended that more personnel should be employed by the company and the consumer should carefully go through the tracking system to prevent such a problem. Worker at Trucking Express The organization should introspect about the fact that which was the particular factory that was responsible for delivery of the product. The products of an organization come from different factories so the number one agenda would be to single out that distributor (Behnamian Ghomi, 2013). There should be personnel employed who would take care of the shipping orders who would be accountable for each shipment. The third problem was in relation to incorrect invoice report and a large sum was charged. There should be a customers invoice complaint in the website that will address the problems of the clients and the wrong doers who are associated for sending the wrong invoice should be communicated immediately (Huang Benyoucef, 2013). There should be proper follow up and the performance of those employees should be kept in close check so that such mishaps do not occur again in future. Man/ Woman from Meat Queensland Most of the buyers do not understand value of a contract. It can be used in a lawsuit as an evidence that there was mutual consent from both sides before entering into it (Jeston Nelis, 2014). The courier is responsible for the delivery of the item at the right place and so he may be responsible for wrong delivery. Proper track should be kept of all the couriers (Kandasamy et al., 2014). The customer should carefully go through the tracking system that may reveal important things and a misinformation can be immediately communicated to the particular e-commerce business so that they can rectify it on urgent basis. The customer can immediately call the helpline number and help can be sought in regard to this particular demand. The courier should also call up his manager regarding this discrepancy who will check the details that has been put as inputs by the customer (Moldoveanu Leclerc, 2015). Recommendation: It is recommended that the particular factory from where the product was sent should be made aware of their shortcoming. A customer grievance panel in the website will prove to be useful (Ward, 2016). The terms and conditions of the e-commerce portal is like a contract and on the occasion of any breach they can be sued. Conclusion: Peaceful deliberation and co-ordination on the part of both business and client led to the solution of the problem. The right communication can remove all hurdles from a situation. References: Behnamian, J., Ghomi, S. F. (2013). The heterogeneous multi-factory production network scheduling with adaptive communication policy and parallel machine.Information Sciences,219, 181-196. Chow, D. C. (2015).International business transactions: problems, cases, and materials. Wolters Kluwer Law Business. Huang, Z., Benyoucef, M. (2013). From e-commerce to social commerce: A close look at design features.Electronic Commerce Research and Applications,12(4), 246-259. Jeston, J., Nelis, J. (2014).Business process management. Routledge. Kandasamy, D. R., Naeimi, M., Dionisio, P. H., Fan, R. (2014).U.S. Patent No. 8,725,794. Washington, DC: U.S. Patent and Trademark Office. Lambert, R. D. (2017).Workers, Factories and Social Changes in India. Princeton University Press. Moldoveanu, M., Leclerc, O. (2015).The Design of Insight: How to Solve Any Business Problem. Stanford University Press. Ward, J. (2016).Keeping the family business healthy: How to plan for continuing growth, profitability, and family leadership. Springer.